If your Door/Window sensor is causing false alarms while the alarm system is armed, it is usually caused by the magnet being too far away from the sensor. This is an issue, because the magnet needs to be within range of the sensor for it to read properly. Sometimes it can be just far enough that it will work most of the time, but occasionally cause false alarms. To fix this, remove the magnet for the sensor from where it is installed, and reinstall it closer to the sensor. If you do not know how to do this contact our Technical Support department for assistance. Contact Us
If the 5818MNL recessed sensor is saying that it is open on the panel, it is most likely that the sensor and the magnet are too far apart. Make sure that the gap between the magnet in the door, and the sensor in the jomb is less that ¼ of an inch. If this gap is larger than that, it may not function properly. If the gap is ok, and the sensor still is not working properly, contact our Technical Support department. Contact Us
If a 5818MNL recessed door/window sensor is showing a loss of supervision, this means that for whatever reason, the sensor is not being monitored by the alarm panel. To ensure that the sensor is being monitored properly perform the following troubleshooting steps:
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