NorthStar Home Logo
background

Glassbreak Detector

Detects the sound of breaking glass within 25 feet, providing an excellent first line of defense against intruders.

How To

How to test the 2GIG Glassbreak detector

How to test the 2GIG Glassbreak detector


Perform a walk test on the sensor. To test the sensor after placing the panel in Walk Test mode, you can rap sharply on the cover with a pen.This will simulate the sound of breaking glass. If the sensor trips on the panel, it is being monitored. If not, contact Technical Support for further troubleshooting.


Contact Us


How to fix a tamper on a 2GIG Glassbreak detector

How to fix a tamper on a 2GIG Glassbreak detector


  1. Locate the sensor that is tampering by verifying the zone number and location of that sensor on the alarm panel.
  2. Place the alarm panel in Walk Test mode.
  3. Go to the Glassbreak sensor.
  4. Twist the sensor counter-clockwise until it stops turning, and remove the sensor from the mounting plate.
  5. Put the sensor back on the mounting plate and turn it clockwise until it snaps securely in place.
  6. Now that the cover is securely in place, test the sensor.
  7. If the tamper does not return, the tamper has been fixed. If the tamper returns, the sensor may need to be replaced, for assistance contact Technical Support.
Contact Us


How to change the batteries in a 2GIG Glassbreak sensor

How to change the batteries in a 2GIG Glassbreak sensor


  1. Locate the sensor that has a low battery by verifying the zone number and location of that sensor on the alarm panel.
  2. Place the alarm panel in Walk Test mode.
  3. Go to the sensor.
  4. Twist the sensor counter-clockwise until it stops turning, and remove the sensor from the mounting plate.
  5. Now that the sensor is open, you can see the batteries located inside.
  6. Remove the old batteries from the sensor, by pulling them straight up out of the battery trays.
  7. Now that the batteries have been removed from the sensor, replace them with new CR123A (or equivalent) Lithium Batteries.
  8. Pay close attention to the orientation of the batteries in the battery trays. The batteries will have a positive side, and a negative side, and the battery trays will have the proper orientation marked.
  9. Put the sensor back on the mounting plate and turn it clockwise until it snaps securely in place.
  10. Now that the batteries have been replaced, test the sensor.


Troubleshooting:

2GIG Glassbreak detector false alarms.

2GIG Glassbreak detector false alarms.


Occasionally the Glassbreak detector can be set off accidentally, especially if there is a loud noise in the range of the Glassbreak detector. Things that can set the Glassbreak detector off include, but are not limited to, cupboards or doors slamming, keys or silverware dropping. Basically any loud noise within range of the sensor has the possibility to set it off. If you are experiencing excessive false alarms from your glassbreak detector, contact Technical Support for assistance.

Contact Us


2GIG Glassbreak detector loss of supervision

2GIG Glassbreak detector loss of supervision


If a Glassbreak detector is showing a loss of supervision, this means that for whatever reason, the sensor is not being monitored by the alarm panel. To ensure that the sensor is being monitored properly perform the following troubleshooting steps.

  1. Perform a walk test on the sensor. To test the sensor after placing the panel in walk test mode, you can rap sharply on the cover with a pen. This will simulate the sound of breaking glass. If the sensor trips on the panel, it is being monitored. If not, further troubleshooting will be required.
  2. If this sensor has a history of low battery, the battery may have died completely, and is no longer being monitored as it no longer has power. If this is the case replace the battery in the sensor. If you do not know how to do this view the article titled "How to change the batteries in a 2GIG Glassbreak sensor".
  3. Ensure that the sensor is within range of the panel. It needs to be within 150 feet of the panel, with minimal interference, (walls, doors, etc.) If signal strength is the issue, more equipment will need to be installed. Contact our Technical Support department for assistance.
  4. If none of these reasons explain the loss of supervision of the sensor, you will need to contact our Technical Support department for assistance.

    Contact Us


Can't find what you're looking for?


Phone

800-775-7827

Email

techsupport@northstarhome.com

Live Chat

CHAT NOW
CHAT NOW